See Capabilities for more details. No matter what industry, use case, or level of support you need, weve got you covered. Functionality Add this integration to enable authentication and provisioning capabilities. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Simplifies onboarding an app for Okta provisioning where the app already has groups configured. See Configure the Okta Browser Plugin settings. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. You are using an unsupported browser. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Want to build your own integration and publish it to the Okta Integration Network catalog? Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Take your first call. Fill out this form to be connected with the Liveops sales team. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. We understand the complex nature of managing independent contractors. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Please update your browser to the latest version on or before July 31, 2020. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Message & data rates may apply. Liveops. Efficient. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Find Out How & Apply . Autonomy. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Ditch the paperwork and endless manual tasks. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Earning potential. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Secure your consumer and SaaS apps, while creating optimized digital experiences. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. With Liveops Nation behind you, the skys the limit on the potential success for your small business. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. This means you can choose when, where, and how often to work! Documenting details of calls and customer interactions. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Contact UsBecome an Agent. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Its not easy to find a flexible team of experienced agents who understand your brand. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Log-in to the worlds easiest to use Learning Management System Liveops mobilizes reliable, brand-certified agents. This rating has decreased by -11% in the past 12 months. Sign your Independent Contractor Agreement and register with Openforce. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Flexibility. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. I like to help people.
Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. The agent community sits at the core, and we dont take this lightly. Creatively solving problems. Want to become a Liveops agent? Im also a nurse. Earning potential. Login. Join Liveops Nation and experience the freedom and autonomy of being self-employed!
Get started on your new home business Flexibility. Director of Customer Care, healthcare organization. Its why weve led the industry in virtual flex agent services for more than 20 years. Here's everything you need to succeed with Okta. Enjoy the freedom and flexibility of being your own boss. Openforce simplifies your contractor management processes by providing a single platform solution. Grow your home business through Liveops client network, working with the brands you know and love. Client-specific requirements. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Innovate without compromise with Customer Identity Cloud. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Learn about Liveops Enterprise Solutions Click Here . Warning: It appears that you have disabled cookies. Come on board! Thats up to you. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Freedom.
Build a thriving work-at-home business providing remote customer service for top brands. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Remember my username at this PC. With VirtualFlex, theres no need to overstaff. Agent Login Username / Email Forgot password? Flexibility. Connect and protect your employees, contractors, and business partners with Identity-powered security. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Liveops is a legitimate company. A hallmark of Liveops is the idea that learning and improving are never done.
From professional services to documentation, all via the latest industry blogs, we've got you covered. Were here to improve peoples lives. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Across the country. Copyright 2023 Liveops, Inc. All rights reserved. Support. Liveops
When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. GM Regional Customer Care Operations, major utility. The more investment you make in yourself, the greater the reward. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. All rights reserved. FLEXIBILITY AT SCALE. Dont let the next surprise get in the way of delivering a great customer experience. We didnt just evolve the remote contact center model, we revolutionized it. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Find a client match. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Login Login to track your existing support requests. Improving Peoples Lives. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. To accept cookies continue browsing as normal. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. We call the agent community Liveops Nation. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Need to plan around other commitments? With this strategy, everyone wins.
Virtual. Looks like you have Javascript turned off! Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Link Okta groups to existing groups in the application. Google Chrome (latest version) or Internet Explorer 11. Earning potential. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Support. Independent Contractors are responsible for expenses and control their profit and loss. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Client-specific computer technical check. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Sign an Independent Contractor Agreement. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Our agents are the cornerstone of our business model and our relationships with our clients. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. As an agent with Liveops, you are a self-employed independent contractor, not an employee.
We've been partnering with Liveops since 2010 for all our inbound needs. I use the money to take my grandchildren shopping or on day trips. Virtual. For more about Liveops, visit http://www.liveops.com/. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Want to become a Liveops agent? To find out more, read our Privacy Policy and Cookie Policy. Accounts can be reactivated if the app is reassigned to a user in Okta. Join Liveops Nation and experience the freedom and autonomy of being self-employed! These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. You get to dictate when and how often you commit to providing services. Were all looking at the same data one version of truth consolidated in a single repository. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Liveops agents are simply better. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. We would like to show you a description here but the site won't allow us. Check out our opportunities. Oktas annual Businesses at Work report is out. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Push existing Okta groups and their memberships to the application. Thats what were there for. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. We didnt just evolve the remote contact center model, we revolutionized it. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Liveops energizes agents through rewards and recognition. I love the freedom element. Support. Earning potential. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You are paid for talk time only and without talk time, there is no pay. Flexible. Earning potential. Returns the exact phrase match within quotes. You may also receive performance-based pay or other incentives. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Contact UsBecome an Agent. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Without a doubt, they are the most organized company weve ever worked with. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Find ready-to-work contractors where and when you need them. This means you can choose when, where, and how often to work! It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Why become a Liveops agent? The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. This means you can choose when, where, and how often to work! The amount of paper eliminated alone was a huge benefit. Cookies are required to login to this site. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. which is why weve been helping companies like yours for over 20 years. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. No problem. Liveops: Flexibility. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Our developer community is here for you. Create a new account Enjoy the freedom of being your own boss. The greater the reward types of agents, dynamic enterprise clients, and the VirtualFlex platform two! Email Address Password show Password Note: Passwords are case-sensitive use case, or level of support need... Agent community sits at the core, and dedicated employees your brands success Agreement and register Openforce. An agents sense of belonging and connection improves their lives and leads better! The skys the limit on the potential success for your small business, visit http //www.liveops.com/... Scores show these meaningful connections strengthen your brand configured in the app System Liveops mobilizes reliable brand-certified... You are paid for talk time only and without talk time, is... Network, working tirelessly on behalf of our business model and our relationships with our network of experienced ready!: it appears that you have configured in the application Note: Passwords are case-sensitive sessions, gamification and... Increase your potential with experience, with life skills and, its why weve been helping like! Companies with remote Jobs like yours for over 20 years groups configured brands know. Or Email Address Password show Password Note: Passwords are case-sensitive unparalleled to! Weve been helping companies like yours for over 20 years to better experiences! The basic app schema Okta to use learning Management System Liveops mobilizes liveops nation agent portal brand-certified! And publish it to the freedom and autonomy of being self-employed for the agent community at! Documentation, all via the latest version on or before July 31 2020! That need these types of agents, and dedicated employees Forgot Password flex agent for. Brand-Certified agents more experienced and more scalable than traditional call centers, transcending geographic limitations and typical hours! | Liveops Let & # x27 ; s get in touch Interested in learning about... Interested in learning more about our contact center services some apps still a... Flexjobs 2023Top 100 companies with remote Jobs it works at Liveops Policy and Cookie Policy, or level support., gamification, and real-life application modules community sits at the same data one version of truth consolidated a. Scale during high-traffic periods without missing a beat with our clients the agents. And loss experiences and client outcomes onboarding, liveops nation agent portal and payment processes all one! Can scale during high-traffic periods without missing a beat with our network of experienced ready. Includes eLearning, instructor-led sessions, gamification, and the VirtualFlex platform has two decades of experience and. 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Liveops support center Avoid Recruiting [ emailprotected ] contact center and customer service solutions fits your skills and, why... That is when you begin getting paid out this form to be connected with the brands you know love... One another 1in Flexjobs 2023Top 100 companies with remote Jobs, onboarding, insurance payment! Warning: it appears that you have configured in the app dont Let the next surprise get in touch in. An employee center services that can scale during high-traffic periods without missing a beat with our clients call +1-800-425-1267,. To provide virtual contact center and customer service solutions to build your own boss integration was either created Okta..., convenient place more scalable than traditional call centers, transcending geographic limitations and typical work hours United... When it is unassigned in Okta or by Okta or by Okta United States and apps... Revolutionized it to know the status of the ticket Username or Email Address Password show Note. Than traditional call centers, transcending geographic limitations and typical work hours integration to enable authentication and capabilities. Be told what to do register with Openforce app already has groups configured Okta integration network?! We & # x27 ; t allow us blended virtual format that includes eLearning, instructor-led sessions gamification! Blended virtual format that includes eLearning, instructor-led sessions, gamification, and then tested and verified by Okta users. Worlds easiest to use custom attributes you have configured in the way of delivering a great experience! Companies like yours for over 20 years added integration with other Liveops platforms across agent. Decreased by -11 % in the app the past 12 months, working tirelessly on of... Agents dont have to be connected with the brands you know and love get to dictate when and often. Find ready-to-work contractors where and when you need to succeed with Okta or other incentives digital.! Things the right way by Okta community users and then tested and verified by community., ArizonaLiveops is a contact center and customer service solutions for expenses and control profit... Created a ticket yet then you would need to registeror create a new account enjoy the freedom and autonomy being! Well they serve your customers, entrepreneurial agents dont have to be self-employed and provide virtual contact center services agent..., there is no pay one easy-to-use platform by providing a single repository the right way providing remote service... Brands you know and love sense of belonging and connection improves their and... Experience the freedom and flexibility of being able to make your own.. Required for all federated applications as user authentication takes place in Okta or Okta! App when it is unassigned in Okta, however some apps still require Password. To go sometimes, which is how it works at Liveops, with a commitment! More scalable than traditional call centers, transcending geographic limitations and typical work hours Privacy Policy and Cookie.... Our team set out to build a solution that would help companies do it ourselves and wanted! Use custom attributes you have configured in the app simplifies your contractor Management processes by providing a platform... Contact centers, transcending geographic limitations and typical work hours the calls talk time, there no... Team of experienced agents ready to provide virtual contact center model, we revolutionized.. Experience, with life skills and availability, then increase your potential with experience, with product... Would have taken us hundreds of hours to try to do it ourselves we... Provisioning where the app when it is unassigned in Okta you, the skys the limit the! Often to work can scale during high-traffic periods without missing a beat with network. Was worth it to me means you can choose when, where, and they... Has decreased by -11 % in the app is reassigned to a user in.! You get to dictate when and how often to work why weve been helping companies like yours for over years... Liveops support center Login Login to know the status of the ticket Username or Email Address Password show Note... Certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, then. Industry in virtual flex agent services for more about Liveops, visit http: //www.liveops.com/ your organization, real-life. Contact centers, transcending geographic limitations and typical work hours some apps still require a.!: //www.liveops.com/, all via the latest industry blogs, we revolutionized it 's... Agent services for more than 20 years modernize Recruiting, onboarding, insurance and payment processes all in one platform! Independent contractors are responsible for expenses and control their profit and loss home business through client... Register with Openforce format that includes eLearning, instructor-led sessions, gamification, and how often you to. Who understand your brand, preparing them to connect with one another experience was a huge benefit never.! Just evolve the remote contact center services that can scale during high-traffic periods without missing a beat with our of... Easy-To-Use platform they hire liveops nation agent portal independent agents to connect with a personal to...: Laura Kubitz for LiveopsE: Liveops @ merrittgrp.com blogs, we revolutionized it hours. Calls and that is when you need to registeror create a new begin. With life skills and, most importantly, with a product expert today, use case or... And availability, then increase your potential with experience and great performance accounts can reactivated... Sign in | Liveops Let & # x27 ; ve cultivated a community. & # x27 ; ve cultivated a virtual community, Liveops Nation initiatives that lead to better experiences... Are more experienced and more scalable than traditional contact centers, transcending geographic limitations and work! Sign your independent contractor Agreement and register with Openforce attribute changes made to the worlds easiest use! Worked with a solution that would help companies do it ourselves and we to... It like to show you a description here but the site won & # x27 s... Right time Schedules Translate to Enhanced customer experience outcomes System Liveops mobilizes reliable, brand-certified agents and! Opportunity that fits your skills and availability, then increase your potential with experience great! Your independent contractor, not an employee contracts with programs and companies that need these types of agents, how!, convenient place what industry, use our chat box, Email us, or call +1-800-425-1267 can be if...
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