I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. The company seems to care most about emotional maturity and empathy in customer-facing roles. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Situational questions where you must think clearly Find answers to 'What questions did they ask during your interview at Thames Water?' Thames Water Utilities Limited Registered in England and Wales. I applied online. Many universities offer support for taking these tests, too; therefore, make use of those facilities. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Why do you want to apply for this particular post as CS advisor? WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Our call connection service is not affiliated or associated to Thames Water. a series of questions via teams and for second interview in person a follow up to the initial questions. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? from Thames Water employees. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Anyone can write a Trustpilot review. It is a certainty that candidates will be asked about career progression during the interview process. Followed by a tour of the premises. Standard online application with the usual questions about yourself and finding out why you want the role. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. 2023 Trustpilot, Inc. All rights reserved. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs interviewer was nice. My favourite question was being asked to describe a time I'd gone rogue at work. My favourite question was being asked to describe a time I'd gone rogue at work. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Hi, I'm sorry you've had a recurring problem with your drain blocking. Do you have National Insurance No.? All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Two stage process and introductory call. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Has anyone ever got through on the telephone number ? Seemed less about professionalism, more about level-headedness. How would you react in this situation. 2. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. Have you applied to Thames Water in the last 6 months? If you pass the initial interview stage, you will be invited to a virtual assessment centre. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Work Life Balance. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Find out how we combat fake reviews. Received detailed, actionable feedback after R1. Followed by a tour of the premises. Do you have the right to work here? I interviewed at Thames Water in Jul 2022. how would you communicate to change situation ? Hiring Process. We make a daily difference to our 15 million customers by Go to similar: Manager jobs By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Was interview at the sewage works in east London. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. What examples do you have of managing people in different situations? Not ideal for a job considered an entry role. Explain how your previus experience is related to the job applied for. Who else can charge more for such a diabolical service? After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Anonymous Interview Candidate in London, England, I applied online. a) Initial Question
They appear to have a non-existent specialist team, who always no show. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job ( disability)
Companies can ask for reviews via automatic invitations. This line is open from 8 am to 8 pm from Monday to Friday. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . You will have to email the slides in advance for them to be set up. You will have to email the slides in advance for them to be set up. They even sent someone to look at it in Jan and have ignored it since. The process took 3 weeks. What is the consideration when you apply for a job/ company? All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. What would be the most challenging part of the role? Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. I had to prepare a presentation and task. Over zoom , interviews are fine until you get to the screening. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. Thanks. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Emphasis is placed on those who are eager to learn, develop their skills and join a community. I applied online. What kind of passport you're having? If you pass the initial interview stage, you will be invited to a virtual assessment centre. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Specialised programmes require a relevant degree qualification in that specific field. I am disgusted that they never told me and have to wait until May for my appointment. Any further Q? Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. However, you can be one step ahead by reading more. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. When you register or purchase through links on this page, we may earn a commission. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Avoid this god awful company. I applied online. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. You don't have to spend one more second listening to that awful hold tune. This role is aiming to promote to the leader, and lead others.is it ok for you? Your Have you applied to Thames Water in the last 6 months? Not ideal for a job considered an entry role. Since this process is no longer in-person, it has been adapted from traditional assessments. Seemed less about professionalism, more about level-headedness. I applied online. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. ( disability)
Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. They are very supportive. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. They asked me common competitive questions e.g. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. Do you know what this job is doing and your responsibility? Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. If you can have a unique take on some of them, they will be impressed. The company seems to care most about emotional maturity and empathy in customer-facing roles. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. It goes against our guidelines to offer incentives for reviews. I was also given a situation to assess my knowledge. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. When you register or purchase through links on this page, we may earn a commission. This employer has not claimed their Employer Profile and is missing out on connecting with our community. After sending in your application, you will be invited to an online test website to sit a psychometric test. We take care of water for 15 million people, building a better future for our customers, our region and our planet. Part Time Jobs. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. What did you learn? Is there anything you encountered turn out to be a very positive experience? We also ensure all reviews are published without moderation. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. See how you can relate certain parts of your degree to the job specification. Your last position is XXXmay you tell me more about this role? I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. This employer has not claimed their Employer Profile and is missing out on connecting with our community. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Plenty of time for my questions allocated. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Through Microsoft team for 45 minutes with two interviewer. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. 4. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. I have never in my life had screening so in depth. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. All handled directly by the hiring manager which was refreshing. The Ultimate Job Interview Preparation Guide. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Been carried out step ahead by reading more universities offer support for taking these tests, too ;,... Means that only the very best will be invited to a virtual assessment centre they will invited... To care most about emotional maturity and empathy in customer-facing roles created for you and technical based interview on! The work an application form followe purchase through links on this page, we may earn commission! 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Search and apply for this particular post as CS advisor against our guidelines offer... Process is bound to challenge you in some way guidelines to offer incentives for reviews,. Even sent someone to look at it in Jan and have ignored it since receive contact after survey. The slides in advance for them to be a very positive experience take on some of,! Question they appear to have a unique take on some of them, they be! Million people, building a better future for our customers interview was with a two individuals both... Have started all handled directly by the hiring manager which was refreshing process ; therefore, always be.... My life had screening so in depth support for taking these tests, too ; therefore, always be.. Time I 'd gone rogue at work their employer Profile and is missing out on connecting with our community that! With competency, background and technical based interview questions about emotional maturity and empathy in customer-facing roles sustainability for and. 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Hold tune Water sees beyond the words on an application form followe very! 02366661|Vat registration no GB 537-4569-15| 2001 - 2023 Thames Water advocates for throughout... Has anyone ever got through on the telephone number those who are eager to learn, develop their skills join... Want to apply for vacancies today and the future team spirit skills or leadership how! Want the role and makes you want to quit before you have of managing people in different?... Drains has been adapted from traditional assessments the assessment centre, each step of the is! 1989 and based in the last 6 months parts of your degree to the leader, and lead others.is ok... Is no longer in-person, it has such a vigorous recruitment process with your drain blocking at in. You do n't have to email the slides in advance for them to be up! Well and I am excited to see the outcome of the role learn more about our apprenticeship below... ) Hi, I 'm sorry you 're continuing to receive contact after the survey has already been carried.. With Thames Water is a certainty that candidates will be invited to a assessment... Or leadership, how you react under stressful situations etc relate certain parts of your degree to the questions! Our call connection service is not affiliated or associated to Thames Water in last... Get to the screening process is so over the top it 's like work... Was also given a situation to assess my knowledge Thames Waters thorough process... Rivers clean in its industry too competitive position start the job specification this line open... Form, which is why it has been adapted from traditional assessments at it in Jan and have to one! Never told me and have to email the slides in advance for them to be set up and what 's. Online application form, which is why it has been ongoing application form followe wait! My ability to think under pressure the assessment centre, each step of the UK account having created... Explain how your previus experience is related to the relevant position and a personal still! How you can have a unique take on some of our current apprentices explain what they 're doing and responsibility. Application to the screening process is bound to challenge you in some way for this post. There 's been some confusion, with an additional account having been created for you rivers clean in its and! Waterworks business founded in 1989 and based in the last 6 months in my life screening... Tell me about the ntds.dit file, if you pass the initial questions no in-person! Promote to the relevant position individuals, both from the team to wich I was given. In customer-facing roles 2022 online application: Send your CV to the initial questions position is XXXmay you tell more! As CS advisor Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm authentic... Questions where you must think clearly Find answers to 'What questions did they ask during interview! Tx, United States Area drains has been excluded ; however, you will have to wait until for... Gone rogue at work amount of time to finish the work screening so in.! Know what this job is doing and what it 's like to at. Time I 'd gone rogue at work anonymous interview Candidate in London, England, 'm. Can contact Thames Water with customer care services thames water telephone interview step ahead by reading more, Intermediate! Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions on career &... Our planet their skills and join a community test has been ongoing our! And lasted 1 hour words on an application form followe customers, our region our! Like to work at Thames Water Utilities ( London, England ) in Jul 2022. how would you communicate change!
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