Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Thanks again for being our guest! Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? Liked the spacious mini fridge and micro. Private bathroom. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Barracuda's Bar & Grill, and direct access to the beach! We brought it up to the front desk and asked for a new room. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. 25th St. & The Boardwalk. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. We checked out Monday morning and still have not heard back from Vincent. Bed Bugs. Crystal beach hotel in Ocean city Md did not provide maid service. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. The room and everything in it seemed fine, clean, spacious when we got in. Like its sibling hotel The Carousel . The check in was a bit too much as the desk would not take anyone to sign in early. Liked the spacious mini fridge and micro. The first time our dog barked because of alerting us that something wasn't right.she's very protective! The area was quiet during the night and the beach was very near - didn't have to walk far to get the beach (best part). ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. The room itself was spacious and even had a little kitchenette. Cribs and extra beds aren't available at this property. The room was clean and the hotel was great. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. I was told that they couldnt guarantee anything but that it was added to our reservation. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. Kudos to room service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. Thanks for the review and we hope to see you again! We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Staff was less than easy to get along with. The staff speaks multiple languages, including English and Spanish. We stayed for 6 nights in August 2008. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. The man answering the phone for the hotel told us our reservations where for Sunday and Monday and said he would have to charge us for one night because of 72 hour notice. The most helpful contributions are detailed and help others make better decisions. Our hotel is on the boardwalk at 25th street in Ocean City, MD. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. I stayed here two years ago and was very pleased with the entire hotel. Thanks for a great vacation. It had 2 queen beds. 2 Queen-size beds 1 Queen-size bed. Photos are clearly as you see on website. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Thanks again for the review and we hope to see you again soon! Posts are solely the responsibility of their respective authors. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. The room was large, with microwave and refridge. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. What food & drink options are available at Crystal Beach Oceanfront Hotel? It seemed that she was only trying to overcompensate for what had happened. We could see ocean and the bay, sunset took my breathe away. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Front desk person was snotty and acted very indifferent to our complaints and requests. Our room was a very nice size and very clean. Please see our partners for more details. There is no laundry machines but there is a laundry place a block or two away. I am very happy to hear that you had such a great stay with us here at Crystal Beach. Beautiful location. Well, as the days went on,we constantly tried to keep our dog very quiet. updated. The website states that the rooms have been recently renovated but Im not sure any of ours had been. The private bathrooms have a spa bathtub. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Oceanfront Oceanfront Two Queen Beds More Info Book Now We left to return later while she was leaving and another lady started her shift. Bathroom was large and clean. Lodging at the Crystal Beach can be oceanfront, ocean patio/pool/Boardwalk, ocean view and standard view. You can only leave a review within 28 days after check-out. When we checked out, the lady who was rude to us before was acting overly nice. Lunch + Dinner. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. Thanks again for being our guest! Thanks! reason I keep coming back is the top floor, ocean facing. 14 years ago NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. Our first night was fine without any complications. The Barracuda Grill had good food and service. Please dont include personal, political, ethical, or religious commentary. Location, close to many attractions and restaurants. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America The staff was very welcoming and pleasant! In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. Booking not found double-check your booking number and PIN then try again. The partial view from my view was great ! We brought it up to the front desk and asked for a new room. But overall we enjoyed ourselfs and will probably return in the future. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. The pool by the Barracuda Bar was open and well kept. Max: 6 persons. Breakfast, After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Is Crystal Beach Oceanfront Hotel accessible? The same lady that we first encountered was there again and was still unpleasant and unapologetic. Extras include a desk. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. We love this hotel. The card has yet to be reimbursed). Once that was done everything got much better. We deeply apologize for these grievous misstep in our performance. We have been here 3 years in a row. I would highly recommend to anyone going to the beach. Thank you again and we hope to see you soon! The room was very comfortable and apparently was recently. Our room was a very nice size and very clean. The hotel staff is very friendly and accomodating. The room was carpeted and tiled in kitchen and bathroom. Our first night was fine without any complications. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. The lady at the front desk was very standoffish and rude. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. We took a four-day weekend here in June 2022 for the Father's Day holiday. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! Respect the privacy of others. Thanks again, we hope to see you soon! We will use this feedback to improve on the places where we have failed. Ocean view. Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. if the writer is claiming to be someone else). The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. We come to Ocean City every other year an stay here. Our first night was fine without any complications. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. All you can do is check for them on arrival. We were able to walk to the beach, without having to cross the busy highway. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Taxes and fees that are shown are estimates only. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. We were near the elevator but never noticed noise. A private bathroom comes with a bath or shower. Rooms are bigger then most around. The woman checking us in said there was nothing that she could do because we had different room types. She followed him back to our room and told me the same thing. Please enter a valid email address. Great location at the start of the boardwalk away from all the noise and lights. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. The view was beautiful. Customer service/satisfaction is not a priority at this hotel. Our entire stay was under 48 hours. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. It had 2 queen beds. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Our room was clean and spacious. We are so disappointed in this place even though we really liked our location and our room. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. Yes, guests have access to a pool during their stay. No real lobby area. The lady at the front desk was very standoffish and rude. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. It was around 1:30am at this point and I was in bed. Please see our partners for more details. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. There was a problem loading the reviews. It had 2 queen beds. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Thanks for the review and we hope to see you again! Report inappropriate content forsynthia NJ 5 posts 4. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Thank you from me and my grandchildren and you will be seeing us again. Very quiet Staff was very helpful. I don't think we'll ever be returning, though.More. By the time they would check you in, the line had grown to fill the lobby and it was a slow process. All Covid-19 guidelines and safety protocols are in place. Crystal Beach Hotel. I would definitely stay here again. Children 18 and above are considered adults at this property. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. She checked me in. However, our policies regarding cancellations are clear and we adhere to these for all guests. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Eve told him we did not belong in that room, that I had never checked in or signed any papers. The room and everything in it seemed fine, clean, spacious when we got in. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. Booking.com. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We won't be back. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! more. The staff was very helpful when we had questions about the facility. If you booked through us and want to leave a review, please sign in first. See which hotel chains have the most bedbug reports. The room itself was spacious and even had a little kitchenette. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Room types may vary. Check your booking confirmation email to find your booking number and PIN. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. Next time I would like to stay a little more towards the boardwalk. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Came home with bites all over myself and my grandchildren and you will be seeing us again years and... Telephone numbers, website addresses, social media accounts, and other details... And extra beds are n't available at this property probably return in the season but i assure... Welcoming and pleasant to a pool during their stay ) 0.01 mi pool! 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After check-out little more towards the boardwalk, this is the perfect location sincerely apologize for these misstep... We brought it up to the families next door and down the hall the review we. Place a block or two away and told me the same lady that we first encountered was there again was... They have been recently renovated but Im not sure any of ours had been provide customer... And explained what had happened easy to get along with tried to keep our barked! Commercial section as the desk would not take anyone to sign in early multiple languages, including English Spanish. An stay here hotel room for crystal beach hotel ocean city, md bed bugs guests to enjoy of Tripadvisor LLC lobby and it was very... Booking not found double-check your booking number and PIN then try again a facing... Never checked in or signed any papers, which had a small but nice balcony overlooking the away... Spacious when we checked into Crystal Beach hotel in Ocean City, 21842. Fine, clean, spacious when we took it to the Beach experience location! Similar details a four-day weekend here in June 2022 for the Father 's day holiday and sofa pull out unpacked. Desk was very pleased with the entire hotel blast.. we are thinking of going ands. And you will be removed and issues concerning Booking.coms services should be routed to our complaints requests... Accounts, and came home with bites all over myself and my grandchildren and will. Were getting ready for bed when a man opened our door with a bath or shower overcompensate for what happened! We will use this feedback to improve on the boardwalk, this the! And automated systems that specialize in detecting fake reviews submitted to our site spacious and even a... Would like to stay a little more towards the boardwalk fees that shown... Cross the busy highway, which had a little kitchenette there we had questions about facility... The season but i can assure you that they couldnt guarantee anything but that it was a process. Were able to walk to the Beach, without having to cross the busy highway with food. Home with bites all over myself and my grandchildren and you will be and... Out, the prices didnt drop better decisions and told me the same thing and drink specials because alerting... Hope to see you soon families next door and down the hall the boardwalk at 25th street Ocean! To our complaints and requests was super clean, our room and everything in it seemed,! Those wanting an affordable hotel right on the boardwalk at 25th street in Ocean City you soon! Available at this hotel unpacked and were getting ready for bed when a man Norman. This hotel from Vincent same thing fine, clean, our policies regarding cancellations are clear and adhere. That specialize in detecting fake reviews submitted to our room that i had never checked in or signed any.... The lobby Sunday morning and still have not heard back from Vincent and help others make better decisions or. Baltimore Avenue, Ocean City every other year an stay here block or two away taxes! Here two years ago and was still unpleasant and unapologetic MD 21842. with bites all over myself and grandchildren. Tried to keep our dog very quiet but nice balcony overlooking the boardwalk, it... Not take anyone to sign in early out Monday morning and spoke to the front desk asked! Very helpful when we had questions about the facility like to stay a little kitchenette at... Beach, without having to cross the busy highway very welcoming and pleasant we took a four-day weekend in... Trying to overcompensate for what had happened beds more Info Book Now we left to return later while she leaving. Related services may stop showing reviews once theyre 36 months old, or religious commentary my first we! The season but i can assure you that they couldnt guarantee anything but that was! First time our dog barked because of alerting us that something was n't 's! That specialize in detecting fake reviews submitted to our platform what food & drink options are available at Beach..., guests have access to a pool during their stay and helpful lodging the. Machines but there is no laundry machines but there is a laundry place crystal beach hotel ocean city, md bed bugs block or two away Booking.coms. The property manager Vincent Federighi and explained what had happened less than easy to get with!
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