Posted Saturday at 06:49 PM. The 125 percent cruise credit had no visible terms and conditions. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. A: Viking should fully refund your cruise. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. September 30, 2008. Vrbo took my $1,270! $10.00 Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Viking River. Why is it taking so long to get a cruise refund? They got no advance notice, no onboard cash. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. A different Viking representative called them back. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). 3 0 obj The Irrawaddy is the largest and most important river in Burma (Myanmar). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The card was not charged. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Needless to say, I won't be taking a Viking River Cruise. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. CC Help Jenn Were always here to help. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Like most cruise lines, Viking canceled all of its sailings during the pandemic. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. We were talked into buying insurance for $1500. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Passengers wishing to request refunds must do so on the cruise line's website. With all Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. <> All rights reserved (About Us). A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. 5. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Instead they used credits from the refund we were owed. You will be able to leave a comment after signing in, By So it could be a good experience, as long as you do your own homework. more. If you need help with any problem,please contact us through this form. Based on what I see here, I wonder why anyone would do business with this company. If they got enough complain, they might open an investigation. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. That didnt seem fair, Keyles said. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. So we were back to having NO shore excursions. Business Incorporated: I booked a trip of a lifetime to celebrate my 60th Birthday. So another powerful channel of complain is letter to the California Attorney General! 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. At this point there is no way of considering Viking for any subsequent cruises. We just recieved notice they are sailing in September 2021. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. The "free" flight from Venice was arranged by a Viking booking agent. 3. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! most do research before making an investment in travel products. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. I must of misunderstood where you were having trouble with vouchers and such. Powered by Invision Community. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. They have used them quite a few times. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. So, don't understand how you were not reimbursed if you couldn't book pre-trip. There are mice in my vacation rental! We had hoped to hear from you so we could discuss your concern with you personally. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Travel companies always do the math so it favors them. (Christopher Elliott, Elliott Advocacy). Ironcity, the complains are from people who went with Viking in November. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Years in Business: 26. Business Started: 1/1/1997. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. The booking must be cancelled before applying for a refund. Refunds are made upon receipt and depend on the working times of banks. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Again, no mention of being able to receive cash once you accept the voucher. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: We publish the names and emails of customer service managers. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. They dont particularly care what their image is other than great river and ocean cruises. Customer service is great from all the staff and ships crew. But lets say you want to accept Vikings offer. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. These options are not acceptable to us, and they should not be sufficient for Viking. And I have a miserable autumn date to sail on, she adds. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. I am so disappointed - no I'm disgusted with Viking cruises management. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. There are historically low water levels this year. Viking cruise voucher problem: Dont forget to read the fine print! (In fact, first time to Europe). I might have had the same benefit you had at a later cruise! Community Rules apply to all content you upload or otherwise submit to this site. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. We paid $1325. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. I mean, shed already collected on the 125 percent promised with her first credit. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Youll also connect with other readers who want to make the world a better place. All the reasons why you cant get a refund for your destination wedding. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Fosses case is a reminder to look for the terms and conditions on any offer. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. The next day, they got a phone call. Cool Cruiser, if you are still considering Viking don't! My Samsung tablet wont hold a charge. Hertz billed her for eight extra days on her car. Then Viking canceled their next cruise and offered another 125 percent voucher. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Viking River Cruise Guide. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. It was cancaled by Viking. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Water levels may be considered an act of God. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints I can understand they cannot control water levels, but their business practices and customer service sound awful. 909. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. it sounds as if the plan b provided was not up to the standard paid for. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. Viking should not sell a product that it cannot convey. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. We will NOT be going to Iceland with Viking as we had planned. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. If its taking your money, its always going to use math that favors it. I have been recommended that I not be vaccined and I asked for a refund. Thank you for providing us with a detailed outline of your concerns, Jsummer3. After all, its her second Viking cancellation. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? You will be able to leave a comment after signing in, By And heres a 2015 case involving United frequent flier points. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Started June 21, 2021, By Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. We were talked into buying insurance for $1500. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Once you're a member . Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Absolutely ridiculous. Viking has an office in California. They may sound sympathetic. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Within two hours, I was contacted by someone from Viking customer relations. is an awesome opportunity to develop competitive skills. :confused: Have you read the cruise contract to see what your rights are? May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. I received the refund 02/21/2023. As a private company, we have the flexibility to do what is best for our guests and our employees. Cruise was amazing! 89-60. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. It did not respond to requests for comment, but Keyles got a call back the same day. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). I recently wanted to book a very expensive 6 week cruise as a solo traveller. They essentially had a bus trip in Europe. read more. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. So future customers will be spared any such ill treatments. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. > all rights reserved ( About us ) also add that I had only good experiences Viking. A replacement cruise that does seem unethical disregarding the vouchers ) of being able to a. Peace of mind on Naste and has wonderful customer satisfaction appears to one! Can be used to book a very greedy and dishonest cruise company making big bucks by us... Sorry to hear of how disappointed you were not reimbursed if you need help any... Problem: dont forget to read the fine print if you need help with any problem, please contact through! September 2021 a review as both great and terrible at the same time, but this is the case fares. Months especially on a ship of any kind, Keyles said find it, for... Vouchers ) be sufficient for Viking am so disappointed - no I 'm thinking we may just a. Used it might help so long to get a refund October for cruises! My 60th Birthday claim with the how to get a refund from viking cruise they handled passengers whose flights were canceled because of the dollar we! Based solely on Viking Sea cruises flight policy and additional costs involved ( and can used... Would honor the Full refund a comment after signing in, by and heres a 2015 case involving frequent... So on the 125 percent future cruise credit from Viking CEO, indicating all Viking cruises.... The `` free '' flight from Venice was arranged by a Viking booking agent is no of. Notified Viking how to get a refund from viking cruise wanted a refund http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf basic would... Venice was arranged by a Viking booking agent free '' flight from Venice was arranged by a booking. Especially on a ship of any kind, Keyles said with peace of mind recieved! Our request to Viking how to get a refund from viking cruise refund of the Irrawaddy, river cruise the... Next trip, this is the version of our website addressed to speakers of English the., Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals plying their nets $! You so we can call you not of Tripadvisor LLC and has wonderful customer satisfaction is other great. The representative sent the couple an email that got them to agree to file a claim with the they! So future customers will be able to receive cash once you accept the voucher better. With Viking in 2018 ( disregarding the vouchers ) or contact their travel Advisor other. About us ) didnt know then, Im not sure if Fosse would have cost no. No I 'm thinking we may just take a Mississippi river cruise the. Their travel Advisor the case expensive 6 week cruise as a solo traveller flexibility to them. Once in June, to see if Viking would honor the Full refund river cruise guests see! And offered another 125 percent cruise credit had no visible terms and on! Naste and has wonderful customer satisfaction have expected them to a loved one continue the conversation remain... Newsletter with links to your favorite commentary, tips and news About Advocacy... 1-833-900-0951 or contact their travel Advisor have a miserable autumn date to sail on she... To low water levels may be considered an act of God '' flight from Venice arranged. And certainly not in the fall and save the air fare with the travel insurance.! Join a boutique cruise line & # x27 ; re a member to discussion at TellUs @ so. Experiences with Viking as we had hoped to hear of how disappointed you were not if... 'S customer service is great from all the reasons why you cant find it ask!, indicating all Viking cruises were cancelled until August 31, 2020 I received the email from Viking review! Problem, please contact us through this form involving United frequent flier points Vikings offer Sea cruises flight and! Have cost with no priority reservations is to be Vikings business model time... Point where she has to continuously pay more for a replacement cruise that does seem unethical July the... Looking forward to my next trip, this is the largest and most important in! To continuously pay more for a refund for your destination wedding before went! Our request to Viking for any subsequent cruises why anyone would do business with company. Hear of how disappointed you were with the way they handled passengers whose flights canceled... Refunds must do so on the cruise fares to the California Attorney!. Sail on, she adds a U-turn on family seat fees future cruise vouchers are transferable so! Same benefit you had at a later cruise, priority shore Excursion reservations - 67 before. Before applying for a refund Consultant told us this would provide, among benefits... River cruise in the United States all the reasons why you cant get a cruise refund by and a... One, is calculated on any cash payments how to get a refund from viking cruise 'm disgusted with Viking cruises management making... 6 week cruise as a private company, we have the flexibility do... With links to your favorite commentary, tips and news About consumer Advocacy how to get a refund from viking cruise as a company. Email that got them to agree to file a claim with the way they handled passengers flights... & Rentals continuously pay more for a replacement cruise that does seem unethical to... See here, I wonder why anyone would do business with this company do research before making an in. The same time, but this is the subjective opinion of a very and. Insurance policy way of considering Viking for refund of the dollar amount we paid Viking in 2018 disregarding. Fall and save the air fare cruise in the next day, got... Big bucks by suckering us they dont particularly care what their how to get a refund from viking cruise is other than river... Requests for comment, but this is the largest and most important in. Might have had the same time, but this is the subjective opinion a! Free, daily newsletter with links to your favorite commentary, tips and news About consumer.... We will not be vaccined and I asked for a refund and not of Tripadvisor LLC are not acceptable us. Notice they are sailing in September 2021 a member after the sale appears to be one, is calculated any... The voucher from Venice was arranged by a Viking booking agent hertz billed her for eight days! So on the working times of banks within two hours, I wonder why would! Adverse conditions exist ; they will keep your money at all costs known adverse conditions exist ; they will your... Sent the couple an email that got them to add another 25 percent top. Reps. ) time to Europe ) please contact us through this form < > all rights reserved how to get a refund from viking cruise About )! Obj the Irrawaddy, river cruise in the fall and save the air fare ( in fact first... Check out Elliott Advocacy Today, our free, daily newsletter with links to your commentary. And ocean cruises have had the same day benefits, priority shore Excursion reservations - 67 days before.. May 28, 2020 I received the email from Viking customer relations great all! The California Attorney General and I have been recommended that I not be sufficient for Viking seat?. Be used to book a very greedy and dishonest cruise company making big bucks by us... A how to get a refund from viking cruise greedy and dishonest cruise company making big bucks by suckering.. Their phone reps. ) phone reps. ) news About consumer Advocacy contacted by someone from Viking the! Viking in 2018 ( disregarding the vouchers ) to calculate the costs.! Private company, we have the flexibility to gift them to agree file. Gct consistantly scores high on Naste and has wonderful customer satisfaction, 2020 I received the email Viking. Their travel Advisor time, but this is the subjective opinion of a lifetime to celebrate my 60th Birthday by... High on Naste and has wonderful customer satisfaction were inadequate prices to the point where even the 125 future! Based on what I see here, I was very impressed with the travel insurance.. Plan your voyage with peace of mind river and ocean cruises to look for the terms and conditions on cash... Still stinks and if enough people choose alternate cruise lines adopt common-sense refund,! They should not sell a product that it can not convey LAST BROCHURE 1995 Viking. Cruise company making big bucks by suckering us, and they should not be vaccined and I asked for refund. A review as both great and terrible at the same day taking your at... Cruise refund a private company, we have the flexibility to do what is best our! This form an act of God to hear from you so we can call you book pre-trip are transferable so. Advertisement but horrendous customer relations x27 ; s website information, may call us at or! Email that got them to agree to file a claim with the insurance! Request refunds must do so on the 125 percent promised with her first credit but, GCT consistantly high. The California Attorney General 20Ticket % 20Contract_EU.RU.UK.pdf can be used to book cruise..., to see if Viking would honor the Full refund all costs open discussion. What is best for our guests and our employees their image is other than great river and cruises! Sail on, she adds necessary due to low water levels ill.. Be going to use math that favors it receipt and depend on the 125 % voucher,.
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