Dallas, TX 75265-0757. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. A correctional facility will normally limit a Recipient to owning and using only one Tablet. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. We will only send you a specific text notification one time. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Text notifications are only available if you hold an account where notifications are available. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? The Contact Center is open seven days a week 24 hours per day. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? learn more This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Inmates will receive one, 45 minute visit each week. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. est sujeto a cambios. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Does the mobile app allow you to save cards on file as well? If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. We may allow other parties to offer and provide you products and services on our website. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Dallas, TX 75265-0757. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. For $45.98, you can get our 90-day service plan. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Pricing, California Your satisfaction is our #1 goal. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. crdito para los pagos recurrentes. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). The security of your account is important to us. To request a statement older than 90 days, account holders can email us with the request for a statement. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. You will be required to provide us with certain information to use our Messaging Solutions. We are unable to send a text message to landlines or computers capable of receiving text messages. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. la Empresa para almacenar su Informacin de Tarjeta. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. We may also take further collection action, including referral to a collection agency. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. We refer to these products and services as our Products. 3. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. How can an Incarcerated Individual get a refund from an Securus Debit Account? 2. NEW! If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. . Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. We help family and friends of incarcerated individuals. (a) No Consequential or Indirect Damages. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. How do I get setup for eMessaging using the Securus Android app? Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Name of the facility from which the account holder is receiving calls. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. las Transacciones Recurrentes. Please read this Limited Warranty carefully. My Securus Video Connect session was dropped/interrupted while I was visiting. What if I move and /or my address changes? We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa Your Customer Agreement also means you agree to receive periodic email communications from us. will substantially conform to its published specifications under normal use. Should I fund anAdvanceConnect account or a SecurusDebit account? All Messaging Solutions purchases are non-refundable. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. These plans will vary from facility to facility. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. PLEASE READ IT CAREFULLY. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. The balance of the refund may vary based on when calls were last received. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. What can I do? Press 1 to accept agreement or 2 to decline. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. You may not create any derivative work of our website or our Products. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Is all JPay Email moving to Securus eMessaging? When we provide spare parts, those spare parts may be new or reconditioned. Unused purchases will not be refunded. Can I make a deposit to their Securus Debit account? Our Securus Debit Product is an incarcerated individual-owned prepaid services account. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. How do I unblock my phone number on my Securus online account? Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Time Limit for Raising Disputes. Small Claims Court. Our ability to continue to provide our Products to you depends on receiving reliable information from you. Securus Calling Subscriptions may also be available at participating facilities. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. of the last call received. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. 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