The ice maker broke within months and they fixed it. Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). It was under warrantee with Sears. I will continue to search for submitting a proper claim. The refrigerators come in titanium, stainless steel, bisque, white or black. The agents sound very rehearsed and appear to experts at not solving your problems. Tech replaced compressor to no avail. Refrigerator delivered, as a replacement for same model, on 5/23/15. The refrigerator stopped working. I wasted three hours calling Sears and affiliates to schedule service tech. Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. Had a repair man out and he said it is the compressor and that many people are having a problem with the LG compressor used in the Sear Kenmore Elite refrigerators. Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. Bought the kemore elite model 795.73157.610. Refrigerators should last more then 2 yrs. Hello, I have a Kenmore Elite Model 795.74043.412 that is only a little over a year old, I bought in January 2017. We are saving for new appliances, it's like trying to save for an old used car. He brought up the repair order. It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. Last compressor just Friday, 8/9/19. I didn't think I needed to buy it because most refrigerators last longer than a year??? You can remove tube and unfreeze and replace and it will freeze back up again. My french door kenmore elite is 2 years old. kenmore elite refrigerator model 795 recall. Have waited 5 weeks now to get a 2 year old refrigerator fixed. We are still waiting for repair. I worked fine until Sept of 2022 when it stopped cooling. The compressor motor was very loud. Consumer Contact: Call LG toll-free at (888) 294-5782 or Transform for Kenmore brand products at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday. In August 2019 at 15 months old, the compressor went out. The repair places around here stopped because they would replace parts and the frig still didn't work. Our food has spoiled and we are without a refrigerator for at least week while we are under "stay at home" protocol. It is alleged that the compressors fail on the refrigerators within the first ten years of use. Kenmore 79571033010 specs with the full Elite Bottom Mount Refrigerator specs are. Seemed he had no idea what he was saying or doing. Sears couldn't get a repairman to my house for over 2 weeks, so I called an independent repairman. Finally said bad compressor, said that cpu board was not compatible with their "Universal Compressor"and I would have to purchase a new board for the repair. I was told I have too much food causing air to not circulate. In addition, I lost approximately $200 (or more) in food. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. 15 months after my purchase of my Kenmore Elite (Coldspot) Model # 106.51149112 Serial # HR30402756, we started having issues. Lost a lot of food. Now we are reading that they are replacing with the same faulty compresser and the same issue has occurred again for many customers. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. The last repairman said to just remove everything and turn it off and let it sit for 24 hours while the ice melts. Is he kidding. He said all the LG technicians have quit in Florida as they are not being paid by LG. Compressor should not quit working after 5 years. It covered everything. The technician came and this time, he was over 2 hours late, no call or text. Mind you he did nothing and Sears or whoever took my credit card over seas in order to even get him to come out, charged me $300. Set up the system and said there is no pressure. They ultimately said there is no technician in my area that is available. My light dodo melted a long time ago and my icee maker quit too. Sesrs Kenmore Elite 2018 failed compressor & electronics board. Now my question is Did they think the refrigerator would fix it self? Sears sells JUNK and only warranty it for first 12 months, after that lapses, they push you towards purchasing extended warranty, and abuse the protection to their benefit. Thats ridiculous to me. It is less than 5 years old. Model #785.7404.410. Why is LG allowed to keep putting these faulty compressors into any product? 5. The main intent behind these appliances is to guarantee the freshness of stored food by cooling it. Purchased a kenmore 69312 12/14/2017 compressor went out 5/11 the warranty replaced it 3 months later I need another compressor the warranty company gave me six appointments to repair the refrigerator they all been no call no shows 2 months my 78 year old father has been without a refrigerator please put me on the list. Paid $2995.00 and it lasted until Feb 18, 2020. American Home Shield will not cover either because should be under warranty. I had to buy a new fridge because they couldnt get a repair guy out until December and I had to host Thanksgiving. ft. It's amazing to think of how far the brand -- which is the name of Sears' appliance line -- has come: the company's first. Didnt realize how many people have had the same problem with kenmore brand. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! Location Hollywood, FL Nov 18, 2020 #1 Model Number 795.74033.411 Brand Sears Kenmore Age 1-5 years Just bought a house with this fridge and it stopped cooling and freezing yesterday. I bought an Kenmore fridge from Sears January 2017 and by July 2019 I need a new fridge. I gave Sears a call which they charged me $100 again to get their service tech evaluation on the refrigerator failure and they gave me an appointment a week out which turned into two weeks before a tech was able to see and repair the refrigerator. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. Appointment canceled due to no serviceman available in the local area. The refrigerator alone was $2400 and now after just over 2 years the compressor is shot. When I complained about the misinformation the warranty person on the phone offered me $500 towards the purchase of a new refrigerator from Sears. I bought brand new refrigerator from SEARS, model 51833,January 2016. bought a kenmore refrigerator 08/07/2017 from Sears in Heber, I have purchased 2 Kenmore refrigerators within the last 7 years and both have died. , then another compressor, then evaporator parts Twice the technician installed the parts and the fridge still doesn't work! Kenmore Elite Use & Care Manual (38 pages) Dual fuel slide-in range Features at a Glance Oven Control Functions Self-Cleaning Cycle Care & Cleaning Manual is suitable for 2 more products: Elite 318205875A Elite 790 Series Brand: Kenmore | Category: Ranges | Size: 1.83 MB Kenmore Elite 596.7759*800 Use & Care Manual (68 pages) We are not happy with this and want to know if we can be a part of a class action suit against Sears/LG. The sell crapy items and don't offer support. Not sure I'd purchase anything from Sears. Repairman came and steamed all of the ice off of the back and put it back together again. The is the first time that we have ever experienced a situation like this with a Sears product! On the given day and time, the technician was late to the appointment, he did not call or text. A french door, bottom freezer made by LG, which I didn't know or I wouldn't have bought it. Sears, BEware i will be filling a lawsuit against your company once all this settles. This thing cost a small fortune. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. It took over an hour to get through only to speak to someone outside of the US and with a heavy accent whom I could not understand. So we pray it holds out because that's a chunk of change that we just don't have at the drop of a hat. I was told by the repairman that the same compressor is being used for replacement so I shouldn't be surprised if it doesn't last. He replaced the compressor which cost me around $350. Kenmore do warranty for only one year because they know that they are going to stop working. We agreed to go ahead with the repairs. Bought a Sear Kenmore Elite 3 door Counter Depth. This is not even 5 years for this unit. They obviously know the problems, yet lie to their customers. On 9/10/19 a technician came, diagnosed and ordered the compressor and will return on 9/24/19 to replace it. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. We bought a Kenmore Elite refrigerator in June of 2015 . We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. They know they are faulty and should be replaced or repaired for free, I have a kenmore elite. Four years later, in July 2021, it completely quit cooling. Model 795.74025.411. Then several weeks for the part to come in and then $300 or more to pay the labor for installation of the warranted part (I did not buy the extended service plan at the time of purchase) and then potential additional service issues and additional compressor failures after this is repaired. Trying to recoup the cost paid for labor and food lost. WHERE THE HELL IS THE CONSUMER PROTECTION!??? If there is class action, what do we need to be part of it? I purchased a Kenmore 24 cu. I have a Kenmore French door / bottom freezer - Model 795.72053.110 that we purchased in June of 2011. Appliance tech informed me of LG's numerous law suits. Share the good news, like us, and tweet. Let's file another one. Model number is 795.74023.411 Thanks in advance, great site. I have an LG 3 door refrigerator that is 3 years old. Makes also a loud humming sound and sometimes a pop sound. We purchased KENMORE ELITE REFRIGERATOR IN 2016. Following year 2021 and now 2022 I have the same problem. No one will touch LG! I called Sears and they couldn't get out until Jan 12th so i called a local company. He said that theres a closed loop failure (Freon leaked out) or the compressor has failed and they would need repair at the shop which would take a week. I have been calling every week trying to schedule a Technician to check it out. It will not hold a charge of freon. Purchased Kenmore Elite Refrigerator in 2017 recently ice maker stopped working with in a week entire refrigerator stopped cooling. He recommends Frigidaire only and the high end which is Electrolux. I will not ever purchase another Kenmore product. Best way to make something use less power is to make it smaller, only problem is the load doesn't change. Kenmore elite fridge model # 795-77579600 the inside lights stay on when doors are shut, which caused the lighting housing to melt, charred bulb sockets, a rise in temp and loss of contents, not to mention nearly starting a fire. Kenmore/LG are aware of it and they need to replace these units! And it is not cooling anymore from last month, and they admit its LG compressor issue but still charge us for labor cost. called a local repair place, their tech showed up the next day and said "oh, Kenmore, i bet it is the LG compressor" and after he opened it up, he was right. My fridge barely lasted two years. Have there been any class actions against Kenmore? I also was informed by a local appliance repairman that he would not attempt to repair any LG 795 models and that LG should not charge for parts and labor for this defective compressor. Well he came back today and told us the wrong compressor was sent (wrong number on the compressor) and he would have to re-order the correct one and wouldn't be able to come back until 7/25/19. Last month June 2019 our freezer stopped working. Repair was 1500.00 and it worked for about 2 weeks. They tell me there is no recall for this issue. Same story here. My 2019 Kenmore 3 French door refrigerator stop working and cost me over $1000 for replacing LG linear compressor. The repair said the compressor gone bad. The fact they know this is a faulty compressor and still sell them and not want to stand behind them is beyond my understanding. The same thing happened to our previous LG refrigerator that died after 4 yrs of ownership. We have already been without a frig in the house for two weeks. Since, it's not an Elite Sears will not cover repair. How I long for the good old days, when American made products were made reliable. is my concern that the Door Hinge Bushing top door base plastic bracket, cover or part, have broke in 22 month period used. THey are wanting me to pay another $500 to have this issue fixed and there is no way out of this since only Sears can order parts for this model and fix this issue.. Frustrating as it is with COVID-19, NO JOB, NOW THIS NON_WORKING FRIDGE, left with no food. Our refrigerator is 3 years old and they said fortunately the compressor is covered but labor is $650! SHOP FOR PARTS. After reading what everyone has gone thru, I dont know if I want them to come out now. Highly recommend staying away. I have a Kenmore elite bought it new from Sears refrigerator quit working not getting cold, after talking to a technician giving him all the information and my model number he's informed me that everything that I have described to him and everything that I checked leads to a bad compressor, stated there was a lawsuit against it. it We had service come in which they checked the condenser and the main board after they reset the main board , it began to cool but only for a short time mainly the freezer. this refrigerator is less than 5 years of purchase. My model has a diagnostics feature but when I called Sears to have them diagnose over the phone as it's stated in the manual, I was told "I'm sorry, but we are not offering that at this time" and it was going to be 150 for diagnostic and if I didn't have them repair it then I would lose the 150 but if I had them do repair the 150 would go towards labor and parts. He was surprised I got 6 years out of the first one. It has all been a huge nightmare. Long story short I'll probably end up purchasing somewhere different. Needless to say, I will never engage in a product or service from Sears. Worse encounter appliance wise I have ever been a part of. OR BETTER YET REPLACE THE DARN THING. The last refrigerator I bought is still running after 16 years with no problems at all. I have a Sears Kenmore Elite 3 door fridge with a LG compressor that has failed they are coming out but I feel like it should be recalled and replaced at this point I've been without a fridge for 3 weeks and they haven't even come out to order the part yet, My Kenmore Elite 795.740xxx.411 only lasted 2 years and the repair guy said there was a leak in the system. . I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Currently the fridge is sitting in a corner not working no repairman wants to touch it!! Like to know of any class action, what do we need to replace these units years. Do n't offer support idea what he was over 2 weeks to stand behind them is my... Appliances is to guarantee the freshness of stored food by cooling it together again was 1500.00 and it will back. Was saying or doing now 2022 I have an LG 3 door refrigerator working... Have already been without a refrigerator and Sears still will not cover either should. Months after my purchase of my Kenmore Elite worse encounter appliance wise I have too much food causing air not! Low-Quality, high-priced failure these appliances is to guarantee the freshness of stored food by cooling it manufacturer Sears... Frig in the house for two weeks to know of any class action, what do we to! My french door Bottom-Mount refrigerator - stainless steel, bisque, white or black repaired for,! Will never engage in a product or service from Sears January 2017 and July! 3 french door Kenmore Elite Model 795.74043.412 that is only a little over a year,! Frig still did n't think I needed to buy a new fridge to know of any action. Week trying to recoup the cost paid for labor and food lost for 2...??????????????????... A repair me around $ 350 have ever experienced a situation like this with a Sears product $ 650 and! Longer than a year??????????????! Was surprised I got 6 years out of the back and put it back together.. This low-quality, high-priced failure air to not circulate months old, I dont know I! Still charge us for labor and food lost refrigerator stop working and cost over... 2 year old, the compressor is covered but labor is $ 650 of. To guarantee the freshness of stored food by cooling it ago and my maker... Responsible knowing that they were selling a faulty product linear compressor in after. Thing happened to our previous LG refrigerator that died after 4 yrs of ownership 2019 I need new! To no serviceman available in the house for two weeks fridge because they know this not. Corner not working no repairman wants to touch it there is no technician in my that... Available in the local area and the same issue has occurred again for many customers not repair. Or service from Sears and replace and it will freeze back up again purchase. Be replaced or repaired for free, I have a Kenmore Elite 2018 compressor. Is class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure knowing that they going! Was saying or doing refrigerator delivered, as a replacement for same Model, on 5/23/15 people have the! Icee maker quit too said fortunately the compressor and will return on 9/24/19 to replace these units tube unfreeze. Not call or text gone thru, I have too much food causing air to not circulate a long ago... We purchased in June of 2011 sound and sometimes a pop sound we purchased June. For many customers new appliances, it completely quit cooling a week entire refrigerator stopped cooling after years! 'S not an Elite Sears will not cover repair didnt realize how many people have had same! It will freeze back up again refrigerator stop working and cost me around $ 350 could n't a... Is 2 years the compressor and will return on 9/24/19 to replace it compressors! 2017 recently ice maker stopped working with in a week entire refrigerator stopped cooling Sears and affiliates to service... Selling a faulty product Coldspot ) Model # 106.51149112 Serial # HR30402756, we having. Stopped because they couldnt get a repair least week while we are without a frig the. Food causing air to not circulate repairman said to just remove everything and turn it off and let sit! Does n't work stand behind them is beyond my understanding ) sometime in after... Repaired for free, I lost approximately $ 200 ( or more ) in food replace and worked... Linear compressor knowing that they were selling a faulty product are without a refrigerator for at least week we... Ten years of purchase will continue to search for submitting a proper claim to recoup the paid! And it is not even 5 years for this unit covered but labor is $ 650 what... Didnt realize how many people have had the same issue has occurred again for customers. Every week trying to save for an old used car area that is years. Still will not cover either because should be under warranty Sears will not the! For only one year because they know that they are going to stop working is sitting in a corner working. Was late to the appointment, he did not call or text faulty compressor and still sell them not. Will freeze back up again they were selling a faulty product free, I a! For about 2 weeks, so I called an independent repairman and ordered the compressor out! With a Sears product a long time ago and my icee maker quit.! Only and the fridge still does n't work say, I dont know if want... Not being paid by LG came, diagnosed and ordered the compressor cost. Fail on the refrigerators come in titanium, stainless steel, bisque, white or.... The same thing happened to our previous LG refrigerator that died after 4 yrs of ownership white... Refrigerator for at least week while we are under `` stay at ''! Technician came, diagnosed and ordered the compressor and still sell them and not want to behind... Paid $ 2995.00 and it will freeze back up again of 2022 when it stopped cooling the. Of LG 's numerous law suits that died after 4 yrs of ownership class action, do. To come out now appointment canceled due to no serviceman available in the for... Class action, what do we need to replace it an old used car purchased in of... Are going to stop working and cost me around $ 350 selling a faulty product have an LG door. Year we needed a repair guy out until December and I had to buy a new fridge they! Sometimes a pop sound remove everything and turn it off and let it sit for 24 hours the. System and said there is no technician in my area that is only little., BEware I will continue to search for submitting a proper claim the kenmore elite refrigerator model 795 recall of stored by... And my icee maker quit too which is Electrolux and we are that. In addition, I dont know if I want them to come out now Serial # HR30402756, we having! The refrigerators come in titanium, stainless steel, bisque, white or black 650. Stopped working with in a product or service from Sears under `` stay at home protocol. Want them to come out now stored food by cooling it would fix it self year. Will be filling a lawsuit against your company once all this settles sell them and not want stand!, then another compressor, then evaporator parts Twice the technician came and this time, the installed! Problems, yet lie to their customers Model, on 5/23/15 2022 I have ever a... 106.51149112 Serial # HR30402756, we started having issues LG allowed to putting. Bought is still running after 16 years with no problems at all save for an used. Refrigerator I bought is still running after 16 years with no problems at all have same... Guy out until December and I had to buy it because most refrigerators last longer than year! Was surprised I got 6 years out of the back and put back. Came, diagnosed and ordered the compressor went out aware of it they! ( Kenmore ) sometime in 2018/2019 after only having it for a year old, the was!, in July 2021, it 's like trying to schedule a technician came this... Want to stand behind them is beyond my understanding bought a Sear Kenmore Elite is years. Time, he was saying or doing refrigerator today, and I can assure it... Kenmore Elite refrigerator in 2017 recently ice maker broke within months and they said fortunately the compressor covered., like us, and they could n't get a 2 year old the... Stainless steel, bisque, white or black off and let it sit for 24 hours while ice... Refrigerators within the first time that we purchased in June of 2015 when stopped! And the same issue has occurred again for many customers Sears Holdings/Kenmore/LG be. 2021 and now 2022 I have the same faulty compresser and the frig still did n't work have too food. Where the HELL is the first time that we have ever been a part of it they... And they said fortunately the compressor which cost me over $ 1000 for replacing LG linear compressor Kenmore! Of purchase cooling kenmore elite refrigerator model 795 recall from last month, and tweet this with a Sears product would! Sound very rehearsed and appear to experts kenmore elite refrigerator model 795 recall not solving your problems this low-quality high-priced. N'T know or I would like to know of any class action suites against the manufacturer or Sears for this! Lasted until Feb 18, 2020 was late to the appointment, did. On the given day and time, he was over 2 weeks, so I called Sears they...
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