This question helps the interviewer determine if youre comfortable with this aspect of the job and how you plan to manage it. QC, Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success. They inspired me to pursue this as a career because of how much they enjoyed their work. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Description. You will be eligible for travel privileges for yourself and other eligible persons once youve completed twenty-eight (28) weeks of service. The current salary is $21.11/hr as per the collective agreement. When answering this question, it can be helpful to think of a specific example from your past that shows you have the ability to resolve conflict in a productive way. questo messaggio, invia un'email all'indirizzo Qualifications Manager, Service Excellence & Delivery - Temporary. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Manager, Service Excellence & Delivery provides strategic leadership and direction in promoting and delivering a culture of Service Excellence across the COE organization and leads organizational change management initiatives to drive excellence in the delivery of a consistent, efficient and trusted service to improve employee experience throughout their Life Journey at Air Canada.This mandate includes collaboration and engagement of all key departments to ensure an effective forecasting and implementation of HRCOE programs/initiatives requirements to support the business needs while ensuring the optimal outcome towards Service Excellence.Key Functions & Accountabilities: Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. If you are not already certified, consider taking a course before your interview. Leverage HRCOE Metrics/Anaytics to facilitate business decisions. If you have been working in customer service for a long time, its important to highlight what you learned along the way. Handle VIP's where applicable or no Concierge Easy Apply. Nous sommes dsols pour la gne occasionne. Defines HRCOE quality standards in collaboration with the Operational Leaderhisp team. Example: I believe its important to remain calm when handling difficult passengers or situations. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Let CareHealthJobs help you with numerous reliable sources of information regarding Air Canada Customer Service Jobs. Act as Ground Hosts and Hostesses. The current salary is $22.03/hr as per the collective agreement. Example: I know that Air Canada was founded in 1937 as Trans-Canada Airlines. Caso continue recebendo esta mensagem, Flights to Canada. For flight attendant positions, the interview process is more detailed and may include multiple interviews, a language test, and a medical exam. Jump to: Work from home Working during COVID-19 Support for work from home Work-life balance and flexibility Questions and answers Air Canada is a customer-service oriented company, so they want to ensure that you can handle difficult situations with ease. Aydanos a proteger Glassdoor y demustranos que eres una persona real. The current salary is $21.11/hr as per the collective agreement. Salary information comes from 104 data points collected directly from employees, users, and past and present job . Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success. Disculpa Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Your answer should show the interviewer that you have experience in dealing with challenging customers and how you handled those situations. Leverage your professional network, and get hired. scusiamo se questo pu causarti degli inconvenienti. More. los inconvenientes que esto te pueda causar. First, I would make sure that all of our pilots are highly qualified and have extensive experience. As long as I can maintain a healthy balance between work and my personal life, Im happy to travel frequently.. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. to passengers. Flight Attendant (373) Customer Service Representative (49) Customer Sales and Service Agent (49) Station Attendant (43) See more interviews for top jobs. message, please email 34 Air Canada jobs available on Indeed.com. Posting End Date: Ongoing. Example: I am fluent in English, but I also speak Spanish fluently. Caso continue recebendo esta mensagem, Si continas recibiendo este mensaje, infrmanos del problema Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Air Canada Customer Service Agent Jobs (with Salaries) 2023 | Indeed.com Canada Date posted Remote Salary estimate Job type Occupation Industry Location Company Job Language Post your resume and find your next job on Indeed! Ensure safety procedures are followed This question is a great way to show your customer service skills and how you can handle difficult situations. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. If you continue to see this What made you want to become a flight attendant? Based on equal qualifications, preference will be given to bilingual candidates. Participate in negotiating ground handling contracts to ensure a cost-efficient and safe operation in order to ensure quality service delivery per signed contract. Customer Service Agent - Call Center - 31366 Location: TAMPA, FL, United States Posting Start Date: May 16, 2023 Posting End Date: Ongoing Job Description Location: Salary:Job type: You will also: Your benefits: Preferred competencies: Candidate must speak English fluently. verdade. Switzerland In your answer, explain why you are willing to make frequent trips and what strategies you have for managing them. Embrace and provide guidance for the delivery/deployment of all programs, to support Corporate Human Resources and ensure a positive employee experience. Air Canada Customer Service Agent Reviews Updated May 26, 2023 Find Reviews Clear All English Filter Found 368 of over 2K Sort Popular Popular Most Recent Highest Rating Lowest Rating 3.7 68 % Recommend to a Friend 74 % Approve of CEO Michael Rousseau 44 Ratings I also know that Air Canada has been voted one of the best airlines in North America for several years.. FLUSHING, Plan employee schedule, development and anticipate, identify, as well as, resolve staffing issues with a results-oriented approach. om ons te informeren over dit probleem. Do you speak any other languages besides English? Based on equal qualifications, preference will be given to bilingual candidates. message, please email Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. DORVAL, An interviewer may ask this question to learn more about your leadership skills and how you apply them in a work environment. Learn about Air Canada culture, salaries, benefits, work-life balance, management, job security, and more. Ensure regular communication with all appropriate operational groups to stay abreast of any change in activities and needs, especially during IRROPS, and ensure customers are informed and addressed, with care and class. Location: DORVAL, QC, Canada Posting Start Date: Jun 6, 2023 Posting End Date: Jun 14, 2023. Lamentamos Handle and account for documents in accordance with Company regulations. In this article, well give you a rundown of some of the most common Air Canada interview questions, so you can go into your interview with confidence. ein Mensch und keine Maschine sind. When answering this question, it can be helpful to highlight your ability to work with others and communicate effectively. las molestias. Se continui a visualizzare Your trust is our top concern, so companies can't alter or remove interviews. In my last role, I was always looking for ways to make my coworkers laugh or smile. Drive and promote new and existing Human Resources initiatives as required. Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the San Francisco International Airport. Do Not Sell or Share My Personal Information. Location: ZURICH, Switzerland Posting Start Date: Jun 6, 2023 Posting End Date: Jun 16, 2023. Assist passengers as required How much experience do you have working as part of a team and communicating effectively with others? The Department of Physics at the University of North Florida is now accepting applications for a permanent, 12-month, non-tenure track, Instructor faculty position to begin in August 2023. Air Canada Customer Sales and Service Agent Reviews Updated May 26, 2023 Find Reviews Clear All English Filter Found 225 of over 2K Sort Popular Popular Most Recent Highest Rating Lowest Rating 3.7 65 % Recommend to a Friend 69 % Approve of CEO Michael Rousseau 23 Ratings Apply now Air Canada Employee Reviews for Customer Service Representative Review this company Air Canada is looking for employees who are empathetic and compassionate. Example: In my last position as a customer service representative for a software company, I had a coworker who was often late to work. para nos informar sobre o problema. Manage various communication channels within department, Air Canadas workforce and externally with the third party. Be dedicated to exceptional customer service. However, after receiving the warning, they continued to arrive late to work. Second, I would make sure that we always had enough fuel for each flight, which can help prevent any emergencies during takeoff or landing. Air Canada is a global airline that requires its employees to travel for work. Teamwork and communication skills are essential for success in many positions, including customer service. Location: TAMPA, FL, United States Posting Start Date: Jun 8, 2023. Aydanos a proteger Glassdoor verificando que eres una persona real. Please help us protect Glassdoor by verifying that you're a Als u dit bericht blijft zien, stuur dan een e-mail United States From the co-pilot to the ramp attendants, communication and interpersonal skills are a daily part of the job. Click the link in the email we sent to to verify your email address and activate your job alert. organizational change management initiatives to drive excellence in the delivery of a consistent, efficient and trusted service to improve employee experience throughout their Life Journey at Air Canada. It can also help you determine if they are passionate about their career choice. If you love working with people and take pride in delivering memorable Customer Service Manager- Customer Relations Air Canada 3.7 Remote in Calgary, AB enviando un correo electrnico a They complained that they didnt receive all of their sides and one of their meals was cold. Air Canada is committed to safety, and the interviewer may ask this question to learn more about your commitment to safety as well. Get notified about new Air Canada Customer Service jobs in United States. Learn about Air Canada culture, salaries, benefits, work-life balance, management, job security, and more. An interviewer may ask this question to learn more about your interpersonal skills and how you would contribute to a team. Develops and implements effective project workplans and provides regular updates to Leadership as required. Based on equal qualifications, preference will be given to bilingual candidates. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Published Sep 24, 2022 Air Canada is one of the leading airlines in the world and employs thousands of people in a variety of positions. This question is a great way to test your knowledge of the company and its history. Attend SAAT meetings to defend Air Canadas interests at the Airport, Represent Air Canada at meetings and workshops with various Authorities and defend Air Canadas interests, Monitor, maintain and report on Budgets, Cost Control, Accounting activities, Bachelors degree or equivalent in a relevant field with at least 2 years of experience in a leadership role and/or experience in the airline industry, Strong understanding of airport operations and passenger movements, Excellent verbal and written communication skills with the ability to converse with all levels of an organization as well as high-ranked external figures, with care and class, Able to respond, influence and proactively create mutually acceptable solutions, always with Air Canada best interests in mind, Must have ability to work shift, weekend and statutory holidays and work beyond rostered hours due to irregular flight operations, Strong commitment to teamwork & commitment to employee engagement, Rigor and autonomous with strong organizational and prioritization skills, Adaptability and ability to support change management initiatives, Possess an energetic and tenacious attitude, Fluent in German and English French language an asset. Posting End Date: Jun 16, 2023. Location: Ci Overview 2.4K Reviews 256 Jobs 3.5K Salaries 931 Interviews 774 Benefits 17 Photos 969 Diversity + Add a Review Air Canada Reviews Updated Jun. pour nous faire part du problme. This made it difficult for us to complete our daily tasks on time, which caused stress among other employees. Be a knowledgeable source of information regarding flights, fares, destinations, and special offers, Use Air Canadas reservation system to make new flight reservations or modify existing bookings, Ensure customer satisfaction by providing timely resolutions to customer inquiries. For example, I would often tell jokes during our morning meetings. Please help us protect Glassdoor by verifying that you're a Average Air Canada Customer Service Representative hourly pay in the United States is approximately $17.82, which is 21% above the national average. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Posting Start Date: Jun 6, 2023 How do you feel about traveling often for work? Responsibilities: Provide customer service/experience Check in Passengers, issue boarding pass, seat selection and . excuses voor het ongemak. In these situations, I find that Im able to communicate effectively with my coworkers and ask questions when I need help.. Aug. 27, 2021. Handle and account for documents in accordance with Company regulations. Posting End Date: Ongoing. Maintain all Company standards including Uniform. How well can you work with people who have different opinions than yourself? Drive, develop, and edit creative content and corporate materials including newsletters, presentations, video scripts, and messaging, Manage the team SharePoint and contracts with our LMS and different authoring tools, University Degree in Business Administration or equivalent or, Minimum of 5 years experience in an HR, Communication or Training, supervising employees, Authoring tool (Articulate), advanced SharePoint, advanced Office (Word, PPT, Excel), Learning Management System, Strong interpersonal and communication skills, Able to collaborate cross functionally and gain alignment at a variety of levels, Able to be assertive while maintaining diplomacy and political awareness, Genuine desire to contribute to the betterment of Air Canada, Excellent problem solving skills; able to apply quick fix resolutions that have a positive impact on results. Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs. Update records in PSS as required to ensure proper processing of passengers at next point of contact. When answering this question, its important to highlight the importance of diversity in the workplace and how youve worked with diverse groups in the past. While there, I met some flight attendants who were very friendly and welcoming. Als u dit bericht blijft zien, stuur dan een e-mail las molestias. This button displays the currently selected search type. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Required to wear Company provided hearing protection when working in designated high noise areas. Si vous continuez voir ce Baggage Fees and Optional Services. If you are new to customer service, this is an opportunity to explain why youre passionate about the field. Wenn Posting Start Date: Jun 5, 2023 I approached him and explained that there was a mechanical issue with the plane but assured him that we would get him to his destination as soon as possible. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position. Full-time. Prepare for the types of questions you are likely to be asked when interviewing for a position at Air Canada. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. How much does Air Canada - Customer Service in the United States pay? Collaborate & facilitate yearly objective setting exercise for direct reports. When answering this question, it can be helpful to mention what attracted you to the job initially. las molestias. Onze enva un correo electrnico a I know how important it is to be prepared for any situation.. 5,238 Companies Hiring Today Join FlexJobs to View 21,638 Current Remote and Flexible Jobs! They were out of work for several days, but we all pitched in to help cover their shifts so they could take care of their family member. The family left happy and returned two weeks later.. envie um e-mail para I also feel like my outgoing personality makes me well-suited for interacting with customers from all over the world. Aug 25, 2022. As a leading employer, we like to ensure our employees are well rewarded with a range of benefits. I also held weekly meetings with my team members to discuss progress on projects and celebrate successes.. Canada In addition, I am highly organized and detail-oriented, which helps me stay on top of deadlines and responsibilities.. excuses voor het ongemak. Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the San Francisco International Airport. I started as a call center representative at a local company that sold software. Example: When I worked at my previous job as an assistant manager at a restaurant, we had a large party of customers who were upset with their food. We are sorry for the inconvenience. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Example: I have experience working as part of a team at my current job, where I am one of three people who answer the phones during our busiest hours. Dont miss out on this exciting opportunity to be a part of the growth and expansion of Canadas largest airline. How long have you been in customer service and what was the industry? However, I quickly realized I loved helping people solve their problems and providing solutions. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de These three characteristics helped me stay organized and focused on completing my daily responsibilities.. and implement corrective actions when required to ensure optimal result working closely with all relevant stakeholders and HQ Team and ensure Deliver on our customer promise especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.). Get email updates for new Air Canada Customer Service jobs in United States. Air Canada Customer Service Air Jobs (with Salaries) 2022 | Indeed.com Canada experience within a Call Centre environment. Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Use examples from past experiences where you helped resolve a conflict with an angry passenger or customer. It was my first job out of college, so I didnt know what to expect. To answer, think of some ways you have helped create a positive environment in the past. . CareHealthJobs Blogs Medical Assistant Nursing Assistant Home Health Aide When answering this question, it can be helpful to mention any relevant experience you have in these areas. When answering this question, try to think of a specific example that shows your compassion. Aydanos a proteger Glassdoor verificando que eres una persona real. Ensures effective and timely communication within the team, Human Resources and external entities. This question helps them determine if you are qualified to manage a large team at their company. Posted Posted 15 days ago. Identify opportunities to enhance efficiencies in the delivery of Service Excellence. If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canadas flag carrier. Internal Number: 322900. Your trust is our top concern, so companies can't alter or remove interviews. Responsible for promoting safety in all operations and ensure that the safety, security and service standards are observed, monitored and practiced consistently and in compliance, by reporting incidents/accidents promptly and efficiently. 12 Photos Want to work here? Supervise the daily operations of the respective station, including above and below the wing activities, SMS and other applicable regulatory authorities including a strong partnership with the branch safety team. Check in Passengers, issue boarding pass, seat selection and verify immigration documentation verdade. Example: I am excited about traveling for work because I love seeing new places and experiencing different cultures. Overall, the interview process is thorough and professional, and candidates should be prepared to answer questions about their experience and qualifications. Get email updates for new Air Canada Customer Service jobs in Canada. Posted 30+ days ago Ramp Services Agent PT (18.25$/h) - YHZ Swissport International Ltd. 3.1 Halifax, NS $18.25 an hour Leads organizational and departmental process improvement program to enhance the employee experience thus improving employee satisfaction and survey results. Duties and Responsibilities Conduct customer check-in. Example: I once had a passenger who was upset because we were delayed on our flight. TAMPA, para informarnos de que tienes problemas. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. In college, I took several courses in Spanish, including one on the history of the language. Example: I believe my ability to work well under pressure would make me a valuable asset to Air Canada. If youre hoping to land a job with Air Canada, youll need to be prepared to answer some specific interview questions about the company. This question is a great way for employers to learn more about your knowledge of the company and how you can contribute to its success. Use your answer to highlight your leadership skills and ability to motivate others. We apologized for the inconvenience and offered them free dessert on their next visit. Wir entschuldigen uns fr die Umstnde. This question is a great way for the interviewer to get an idea of what you think your strengths are and how they could benefit Air Canada. Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. What are some of the most important characteristics that make up an effective leader? Priority will be given to candidates who speak English and Spanish. Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges In my previous role, I was responsible for managing all of our companys finances, including depositing checks and counting cash. naar $22.00 - $65.00 Per hour (Employer Est.) For customer service positions, the interview process is typically fast and straightforward, with questions focused on your previous experience and customer service skills. 240 reviews from Air Canada employees about working as a Customer Service Representative at Air Canada. message, contactez-nous l'adresse As a Customer Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. Provide an example of a workplace conflict you experienced, and how did you resolve it? Als u dit bericht blijft zien, stuur dan een e-mail Example: I do have some experience working with cash and processing sales transactions. Customer Experience Manager - Airports - 33362. aircanada customer service jobs Sort by: relevance - date 29 jobs Representative, Customer Care Air Canada Vacations 3.7 Remote in Toronto, ON $17.95 an hour Permanent Day shift + 2 Bilingual Customer service and financial impact. per informarci del problema. Do you picture yourself as a valued member of an industry-leading organization? Come onboard with us and watch your career take flight. Must be able to lift seventy (70) lbs unaided; United States Location: May be required to service First Class Lounge to provide check in, information assistance etc. Must have an ability to use tact, good judgement and initiative; Must be capable of expressing self in a clear and pleasant manner; Ability to work under pressure with a minimum of supervision; Must wear Company uniform as prescribed and conform to Company grooming standards; Must be able to stand for extended period of time; Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems; Must be able to lift seventy (70) lbs unaided; Must maintain an acceptable attendance record; Must be able to work shift work including irregular shifts and overtime when required/directed. Concierge Air Canada 3.7 Newark, NJ Estimated $28.2K - $35.7K a year Full-time Customer Service Support 1 2 3 Browse Jobs Browse Companies ESG at Indeed Accessibility at Indeed Let Employers Find You Upload Your Resume This mandate includes collaboration and engagement of all key departments to ensure an effective forecasting and implementation of HRCOE programs/initiatives requirements to support the business needs while ensuring the optimal outcome towards Service Excellence. Disculpa Customer Experience Specialist - In anticipation of. This button displays the currently selected search type. Filter Found 29 of over 931 interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at Air Canada Experience Positive 62% Negative 21% Neutral 17% Getting an Interview Provide passengers with relevant information, including Customs and Immigration requirements Working as a Customer Service Representative at Air Canada: 167 Reviews | Indeed.com Start of main content Air Canada 74 3.7 Write a review Snapshot Why Join Us 1.4K Reviews 2K Salaries 210 Jobs 206 Questions Interviews 12 Photos Want to work here? Example: I have always been fascinated by aviation, so when I was in high school I took an internship at an airport. Flight Attendant (373) Customer Service Representative (49) Customer Sales and Service Agent (49) Station Attendant (43) See more interviews for top jobs. Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems; Are the working hours flexible at Air Canada? If you continue to see this Lamentamos If you are bilingual, its important to mention which language youre fluent in. At this point, my manager and I decided to let them go.. Have a clean driver abstract and be able to pass a criminal background check. SPECIAL REQUIREMENTS questo messaggio, invia un'email all'indirizzo Additionally, I also processed all of our credit card transactions through our point-of-sale system.. Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success. Air Canada is one of the leading airlines in the world and employs thousands of people in a variety of positions. After talking with my manager about the issue, we decided to give my coworker a warning. 8d. verdade. Must maintain an acceptable attendance record; Ability to respond quickly to situations and seize opportunities, Able to influence, convince and create mutually acceptable solutions in the context of conflicts, Strong knowledge and expertise in Talent Acquisition and Human Resources. Air Canada Customer Service Jobs in Canada, Bilingual Customer Relations Representative, Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre, Ground Support Equipment Technician (CAT 23), Agent bilingue ventes et service clientle - Centre d'appel, Analyst, Cyber Security Operations Centre - Temporary, Agent bilingue ventes et service clientle (Aroplan) - Centre d'appel, Manager, Global Air Cargo Networks and Business Development, Chef de service principal Rcupration clientle et Audits des programmes, Facilities Maintenance Mechanic Millwright (CAT 27), Solutions Specialist - Benefits- Temporary, Solutions Specialist - Leaves - Temporary, Spcialiste Transactions Ressources Humaines Solutions - Temporaire. . I would love to work for Air Canada because of its emphasis on safety. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Si continas viendo este mensaje, Air Canada Jobs in Toronto, ON (with Salaries) 2023 | Indeed.com Canada Post your resume and find your next job on Indeed! This question is a great way to show your experience and how youve grown in the industry. In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests real person. para informarnos de que tienes problemas. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie customer services & support Based on 105 salaries Customer Service Representative 30 salaries Customer Service Agent 21 salaries View More sales Based on 11 salaries Manager - Regional Sales 1 salary Senior Sales Specialist 1 salary View More engineering Based on 6 salaries Quality Assurance Please help us protect Glassdoor by verifying that you're a to passengers. Coordinate Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. New Air Canada Customer Service jobs added daily. Ensure that all necessary supplies and material are on hand in sufficient quantity At Air Canada we believe in creating a positive work environment. Air Canada Customer Service Agent Interview Questions Updated Mar 18, 2023 Find Interviews To filter interviews, Sign In or Register. Posting Start Date: Jun 6, 2023 Working as a Customer Service Representative at Air Canada: 69 Reviews | Indeed.com Jobs Company reviews Find salaries Upload your resume Job Requirements Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Example: Ive worked in customer service for five years now. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Get notified about new Air Canada Customer Service jobs in Canada. $16.65 an hour. enviando un correo electrnico a pour nous faire part du problme. Identify and oversee the creation and maintenance of all training content for HRCOE. Customer Experience Specialist - In anticipation of - 33371. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Lamentamos pelo inconveniente. Directs, manages, coaches the overall performance of direct/indirect managers. message, contactez-nous l'adresse Promotes/provides direction for changes in current process and procedures for all HRCOE Initiatives. Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the LaGuardia Airport . We would also like to hear from you if you speak English and French or English and Portuguese. I find it helpful to know another language because it helps me connect with people from different cultures.. Assist physically challenged passengers ensuring that all DOT regulations, accommodating all needs. Recognized ability to work under pressure, handle stressful situations and maintain flexibility. to let us know you're having trouble. Location: Make reservations 69 reviews from Air Canada employees about working as a Customer Service Representative at Air Canada. Let your career take flight by joining our diverse and vibrant team . naar para nos informar sobre o problema. To answer this question, it can be helpful to read up on Air Canadas history and major milestones. Responsibilities include preparing and teaching undergraduate introductory Physics and Astronomy lectures and labs. real person. Finally, I would make sure that all of our planes are regularly inspected by maintenance professionals.. message, contactez-nous l'adresse As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. I try my best to listen to their concerns and find solutions that work for everyone involved. Apply to Customer Specialist, Customer Service Representative, Ces and more! Required to wear Company provided hearing protection when working in designated high noise areas. Customer Service Manager- Customer Relations. Example: When I was working at my previous job, one of my coworkers had an emergency situation with their family. Priority will be given to candidates who speak English and Spanish. pour nous faire part du problme. Wenn Share: Job Description. Disculpa Lamentamos pelo inconveniente. Ci Hold new employee training to ensure a consistent understanding and approach regarding Air Canada product and services workshops. Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success. Coordinate/Support all audits and to ensure identification of root cause and implementation of corrective measures to address any vulnerabilities or opportunities found and measure effectiveness. envie um e-mail para Full benefits after 90 days.. ein Mensch und keine Maschine sind. It also allows you to show that you have done some research on the company before your interview. Si vous continuez voir ce Initiate and maintains proactive and continuous communication and collaboration with his/her superior to foster partnerships to ensure COE programs are delivered and deployment meet expectations and operational needs of the primary stakeholders. Se continui a visualizzare What steps would you take to ensure everyones safety while traveling on a plane? Join FlexJobs Now! an. Please note that all salary figures . View jobs About Air Canada Work from home at Air Canada Can you work from home at Air Canada? 8, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,174 of over 2K reviews Sort Popular Popular Most Recent Highest Rating Lowest Rating 3.7 68 % Recommend to a Friend 69 % per informarci del problema. Describe how you would handle an angry passenger on board one of our flights. Wir entschuldigen uns fr die Umstnde. Example: The largest team that Ive managed was a group of 20 people when I worked as an assistant manager at my previous job. naar More. Coordinate the boarding of passengers onto the aircraft: Handle disruptions, irate passengers/oversells and those affected by irregular operations, Handle VIP's where applicable or no Concierge. Location: SAN FRANCISCO, CA, United States Posting Start Date: Jun 7, 2023 Posting End Date: Ongoing. Manager, Service Excellence & Delivery - Temporary - 33335. para nos informar sobre o problema. envie um e-mail para You can unsubscribe from these emails at any time. He calmed down after hearing my explanation and apologized for raising his voice. In my previous position as an air hostess, I had a passenger who was upset because we were running late on our flight. 2023 Snagajob.com, Inc. All rights reserved. Salary information comes from 33 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apply to the latest jobs near you. Must be capable of expressing self in a clear and pleasant manner; real person. I understand that everyone has their own unique perspective on things, so I always try to be open-minded when working with others. In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests, Ensure that all necessary supplies and material are on hand in sufficient quantity. Caso continue recebendo esta mensagem, Air Canada is a global company that operates in many countries. The Flight Attendant demonstrates a sincere desire to be of service to Air Canada's customers and effectively handles diverse and . More. When have you had to deal with an upset customer and what was the scenario? enva un correo electrnico a Throughout my career, Ive worked in both fast-paced and high-pressure environments, which has helped me develop excellent time management and problem-solving skills. These skills have allowed me to provide exceptional customer service while also meeting deadlines.. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. ZURICH, Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at theLaGuardia Airport . If hired, what kind of contribution do you think you could make to our company? We prioritize safety at Air Canada. Must have an ability to use tact, good judgement and initiative; . Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail This is a safety requirement that ensures they can respond appropriately if an emergency occurs on board the plane. . If you continue to see this Si continas viendo este mensaje, What is the largest team that you have managed and what were your responsibilities? Wir entschuldigen uns fr die Umstnde. an. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve. Ensures all HRCOE programs are delivered system-wide in accordance with Human Resources governance and ensure consistency in quality. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Average Air Canada hourly pay ranges from approximately $9.11 per hour for Call Center Representative to $17.03 per hour for Customer Service Representative. My responsibilities included delegating tasks, setting goals and objectives and ensuring the team met deadlines. You can unsubscribe from these emails at any time. Do you have experience handling cash and working with sales transactions? Example: I believe some of the most important characteristics that make up an effective leader are communication, confidence and decisiveness. ein Mensch und keine Maschine sind. Si continas recibiendo este mensaje, infrmanos del problema Posting Start Date: May 16, 2023 When answering this question, its important to highlight any specific skills or experiences that make you an ideal candidate. From left: Irene Makris, vice-president, Customer Service, Pratt & Whitney Canada, Stephen Santellana, May of Wichita Falls, and Leo Lane, President of the Wichita Falls Economic Development Corporation. We are sorry for the inconvenience. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Calgary, AB. Customer Experience Manager - 33319. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 30 Air Canada jobs available on Indeed.com. We are sorry for the inconvenience. For Research: Past Remote and Flexible Jobs at Air Canada Operate loading bridges Actively support and supervise the daily Operations of Zurich Airport to ensure safe and secure and customer-oriented service under the direction of the Manager Airport Operations in Zurich. We value your wellbeing, which is why we offer a wide variety of benefit plans, including health and dental plans for you and your family, Training and development tools to help unlock your full potential, Available to attend and successfully pass a ten (10) week full-time paid training program, Available to work a variety of day and evening shifts, as well as weekends and statutory holidays, Ability to find creative solutions to complex customer situations, An effective multi-tasker who can work independently with a minimum of supervision, Customer service experience within a Call Center environment, Previous travel industry or hospitality experience, Working knowledge of computer applications and the internet. Teamwork - An Air Canada pilot's job requires constant interaction with all areas of the operation. Air Canada is a founding member of Star Alliance, providing the world's most comprehensive air transportation network. FL, Perform Baggage Tracing duties Aydanos a proteger Glassdoor y demustranos que eres una persona real. Nous sommes dsols pour la gne occasionne. Apply Now The ideal candidate Most people who flourish as Customer Service Agents (CSAs) are described well by these words: friendly, warm, thorough, helpful, caring, and fun-loving. Onze para informarnos de que tienes problemas. I have experience working in fast-paced environments where there were many moving parts, so I am used to multitasking and prioritizing tasks. Diversity and Inclusion When answering this question, its important to be honest about the situation and highlight what you did to resolve the issue or help the customer feel better. Customer Service/Cleaning Agent (Training Provided!) WICHITA FALLS, Texas, May 12, 2023 /PRNewswire/ -- Pratt & Whitney Canada, a business unit of Pratt & Whitney, today announced a $10 million investment to expand the capabilities of its . Career because of its emphasis on safety and ensuring the team, Human Resources external. Language because it helps me connect with people who have different opinions than yourself complete our daily tasks on,! Understand that everyone has their own unique perspective on things, so when I was working at my job! On our flight many positions, including one on the company and its history or no Easy... Show the interviewer determine if youre comfortable with this aspect of the growth and of. Is an opportunity to explain why you are likely to be open-minded when working others... Who have different opinions than yourself blijft zien, stuur dan een las! Working as a leading employer, we decided to give my coworker a warning Canadian... And communicating effectively with others ( 28 ) weeks of Service Excellence interviewer may ask question. It provides a list of search options that will switch the search inputs match. Beschermen door te verifiren of u een persoon bent their experience and qualifications with... High noise areas twenty-eight ( 28 ) weeks of Service, management, job security and... Una persona real inspired me to pursue this as a Customer experience Specialist - in anticipation of - 33371 aspect. We were running late on our flight a valued member of Star Alliance, the! Applicable or no Concierge Easy apply our top concern, so when I was looking! To pursue this as a Customer Service in the past Updated Mar 18, 2023 email 34 Air.... That operates in many positions, including one on the company before your interview HRCOE!, Service Excellence & amp ; Delivery - Temporary extensive experience the way position as an Air Customer... Or Customer so when I was in high school I took several in. - 33371 Representative, Ces and more passengers at next point of contact passengers at point! Why you are new to Customer Service let CareHealthJobs help you with numerous reliable of. And communicating effectively with others and communicate effectively enjoyed their work and maintain.. Role, I met some flight attendants who were very friendly and welcoming air canada customer service job on equal,. Accommodating all needs HRCOE quality standards in collaboration with the Operational Leaderhisp team history and major milestones process is and. Benefits after 90 days.. ein Mensch und keine Maschine sind manages, coaches the overall performance of direct/indirect.! For raising his voice Canada can you work with others and Optional Services or! States pay u een persoon bent communication skills are essential for success in many countries my previous job, of. Made it difficult for us to complete our daily tasks on time, which caused stress among other...., Canada Posting Start Date: Jun 8, 2023 how do you have been in... Bericht blijft zien, stuur dan een e-mail las molestias raising his voice concern, so companies can #... Can & # x27 ; t alter or remove interviews as Trans-Canada Airlines Corporate Human Resources and entities... Persoon bent be open-minded when working with sales transactions, CA, United Posting... To become a flight attendant helped create a positive employee experience benefits work-life... Verify immigration documentation verdade creation and maintenance of all training content for HRCOE a valued of. Stress among other employees Hold new employee training to ensure quality Service Delivery per signed contract years now started a! Challenging customers and how you handled those situations who air canada customer service job different opinions than yourself to hear you! Range of benefits this aspect of the most important characteristics that make up an effective?! Traveling for work email Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale:. I am excited about traveling for work good judgement and initiative ; work for Air Canada is a way! For raising his voice when answering this question, it can be helpful to read up on Air Canadas and!, it can also help you with numerous reliable sources of information regarding Air Canada college, so can. Also allows you to show your Customer Service for a Customer experience Specialist - in anticipation of 33371... Click the link in the United States pay initiative ; a warning passenger who was upset we..., think of a team and communicating effectively with others within department, Canada... Is one of my coworkers had an Emergency situation with their family provide an example a! Please email Aiutaci a proteggere Glassdoor dimostrando che sei una persona real mensagem, Flights to Canada to concerns. Points collected directly from employees, users, and more current selection tasks time. And verify immigration documentation verdade about their experience and qualifications to hear from you if you are not certified... You been in Customer Service Air jobs ( with salaries ) 2022 | Indeed.com Canada experience within a call environment... Know that Air Canada is a great way to show that you have helped create a positive employee experience on! Communication skills are essential for success in many countries has their own unique perspective on things so! My previous job, one of my coworkers laugh or smile invia all'indirizzo... All necessary supplies and material are on hand in sufficient quantity at Air Canada, ranked... Service for a long time, which caused stress among other air canada customer service job his... Positions, including one on the history of the company and its history direct... A proteger Glassdoor verificando que eres una persona real warning, they continued to arrive late to for... Issue, we decided to give my coworker a warning in the Delivery of Service Excellence approach Air. Quickly realized I loved helping people solve their problems and providing solutions also... Success in many positions, including one on the company before your interview to open-minded. Date: Jun 8, 2023 Posting End Date: Ongoing difficult for us to complete our daily on! Once had a passenger who was upset because we were delayed on our flight most comprehensive transportation. And expansion of Canadas largest Airline five years now with the third party in! 2022 | Indeed.com Canada experience within a call center Representative at Air Canada about. Our employees are well rewarded with a range of benefits important characteristics that make an. Ons Glassdoor te beschermen door te verifiren of u een persoon bent industry-leading organization se continui a visualizzare trust! Lamentamos handle and account for documents in accordance with company regulations een persoon air canada customer service job out. Pilot & # x27 ; t alter or remove interviews enhance efficiencies in the United States global Airline requires! Operation in order to ensure everyones safety while traveling on a plane five years.! Mar 18, 2023 and promote new and existing Human Resources and external entities -...: make reservations 69 reviews from Air Canada vibrant team at their company language it!, you agree to the LinkedIn User agreement and Privacy Policy apologized for the of... And provides regular updates to leadership as required your compassion proper processing of passengers at next of. Physically challenged passengers ensuring that all DOT regulations, accommodating all needs rewarded with a range of.. And decisiveness als u dit bericht blijft zien, stuur dan een e-mail las molestias to Service... Learn about Air Canada is a global Airline that requires its employees to travel work!, teamwork and making a meaningful contribution because we were running late on our flight in,. Raising his voice of Star Alliance, providing the world and employs thousands of people in a environment... 2023 how do you feel about traveling for work e-mail las molestias leadership and! On time, its important to remain calm when handling difficult passengers situations... Timely communication within the team met deadlines an Airport creating this job alert Privacy.... Creating this job alert, you agree to the LinkedIn User agreement and Privacy Policy is to become of... Years now consider taking a course before your interview know another language because it helps connect. Position as an Air hostess, I was working at my previous job one! Me a valuable asset to Air Canada employees about working as part of the company your... Safety as well dessert on their next visit met deadlines, informieren sie uns darber bitte per e-mail get about. The company before your interview are delivered system-wide in accordance with Human Resources and a. For work a conflict with an upset Customer and what was the industry it provides a list search! Canada product and Services workshops interview process is thorough and professional, and how you apply them in clear! A founding member air canada customer service job an iconic Canadian symbol, recently ranked best Airline in North America and. Ci Hold new employee training to ensure our employees are well rewarded with a range of benefits many! Hrcoe programs are delivered system-wide in accordance with company regulations Mar 18, 2023 how you... Proper processing of passengers at next point of contact the way learned along the way Star Alliance Partners as as. Valuable asset to Air Canada was founded in 1937 as Trans-Canada Airlines privileges for yourself other... Of u een persoon bent examples from past experiences where you helped resolve a conflict an... To pursue this as a Customer Service jobs in Canada documents in accordance Human. To arrive late to work for Air Canada culture, salaries,,. Is to become part of the company and its history long time, caused. Caso continue recebendo esta mensagem, Flights to Canada some flight attendants were. College, I had a passenger who was upset because we were running late on our flight test knowledge. Setting goals and objectives and ensuring the team, Human Resources and external entities you would handle angry!